We want you to buy with confidence. If you are unhappy with a resource you have purchased we will issue a full refund in the form of a credit to your Tes account for the amount you've paid for it. All we ask is that you make your request within 48 hours of purchase. Click here to request a refund or email firstname.lastname@example.org providing us with your username and the link to the resource in question.
We would also strongly encourage you to leave a review on the resource page explaining why it did not meet your needs. This is an important community service and provides the author with a chance to put the issue right.